Withdrawal / return request

Send request

Fill in the form to prepare a withdrawal or return request related to an order placed on our website. In the next step, you will be able to review the information entered and confirm submission of the request.

After confirmation, you will receive an automatic email with a summary of the request received.

If the request concerns only some of the products in the order, please indicate them in the field below.

1000 characters remaining

1500 characters remaining

* = mandatory fields

This request does not imply automatic acceptance of the withdrawal or return. The request will be reviewed based on the applicable terms and conditions of sale, the type of customer, the destination country, the products involved, and the status of the order.

Useful information

This form allows you to prepare a request related to an order placed online.

In the next step, you will be able to review the information entered and confirm submission of the request.

Our customer service team will handle the request and send you an update after the necessary checks.

Already have an account?

If possible, log in to your customer area and open the request from the order page: the order number may be filled in automatically.