Selling Conditions

General premises

The general selling conditions herein govern all the contracts of sale entered into between the Customer and and RF Elettronica di Rota Franco (hereinafter referred to as "RF"), through the web site www.rf-microwave.com. Each contract is subject to the general selling conditions published on the web site at the time when the order is sent. Any change proposed by the Customer shall not modify the general selling conditions, unless an explicitly written acceptation by RF.

Language: the present selling conditions are drawn up in Italian and English. In case of translation non-compliance, the Italian language shall prevail.

Prices

All prices are meant to be in Euros (€) and do not include taxes and charges. In particular, VAT tax (where applicable) and freight costs will be specified in the order and will be calculated in accordance to the taxes in force when the invoice will be settled.

Products prices are listed in the catalogue section with volume discounts where available. RF reserves the right to change the prices without any prior notice. Prices for Customer are on the catalogue, excepted different or particular conditions accorded with RF. If prices are not listed or in case of orders of product not in catalogue, prices must be requested to RF before ordering.

Place an order

It is possible to place an order on our web site, by phone, by fax or e-mail.

Orders through e-commerce web site can be placed as registered or guest customer.

All off-line orders have to contain the following information:

- Shipment / invoice address
- Fiscal data (VAT number, fiscal code)
- Products must indicate quantity an our order codes
- Payment method
- Shipment method
- Contact info: e-mail and phone

Electronic payments such as credit card and PayPal are not available for off-line orders.

Orders net minimum amount (net = taxes and freight cost not included) shall be:
- 30,00 € for private individual customers.
- 60,00 € for business customers.

Particular Quotations: Customer interested may request a particular quotation for big quantity (big quantity are meant to be for single product). Particular quotation wont'be done for quantities already quoted in the catalogue. RF reserves the right to delete an order, even if accepted, informing immediately the Customer, in case of payments already done, RF will refund the amount.

Subject to prior sale

RF products are available in stock for prompt delivery, all sales are "subject to prior sale clause". In case that any ordered product is no more available, the Customer will be promptly informed and will have the possibility to modify or delete the order.

Freight options

RF reserves the right to change freight costs without any notice.

Registered post (for international destinations only)

This kind of shipment is possible for small volumes (maximum 2 kg).

Delivery time: 7/9 days for Europe and Mediterranean countries, 15/20 days for the rest of the world.

TNT Courier

For Italian destinations delivery time is one working day, for islands and hard to reach areas delivery time is 2 working days with Express service and 3/4 days with Economy service, for international destinations delivery time is from 2 to 5 working days with Express service and from 4 to 7 working days with Economy service.

DHL Courier

This carier is available only for international destinations, delivery time is from 2 to 5 working days with Express service and from 4 to 7 working days with Economy service.

EMS

EMS (Express Mail Service) is available for a limited number of destinations and for volumes from 2 to 20 Kg. Delivery time: 3/5 working days.

Customs fees

For extra-EU destinations customs fees may be added, they are not included in the cart and it is not possible to calculate before, above described delivery time doesn't include customs clearance procedures.

Shipment tracking

The tracking number is provided by e-mail at the shipment time, for registered post and EMS services the availability of tracking info depends on destination country postal service, for couriers tracking informations are always available till delivery.

Payment options

RF do not accept different payments from those listed below.

Ricarica Postepay (Italy only)

Postepay card number will be provided. This kind of payment can be made in every Italian post office, Sisalpay points and on-line.

Credit card

Our payment gateway X-PAY is managed by CartaSi and provides a secure server that guarantees the maximum protection and privacy of transactions using a 128 bit SSL secure protocol. Accepted cards are: VISA, VISA Electron, MASTERCARD and MAESTRO.

PayPal

Paypal is a secure and wide spread payment system managed directly by PayPal..

Bank transfer

Attention: Bank transfers coming from non-SEPA countries will be charged of an extra amount of 40,00 €..

Cash

Cash payment is possible only for pick up at our offices.

Cash on delivery (Italy only)

Cash on delivery is available only for orders amount up to €1000,00 and Italy as destination. Cash on delivery has an extra charge of €5,00.

Orders that will not be paid within 20 days will be canceled by the system without further notice to the customer, in this case the sale will be certainly considered resolved.

Delivery

All products in the catalogue are in stock for prompt delivery, so all orders are generally shipped within two/three working days of receipt of payment. RF will deliver to the address specified in the order and according to freight rates listed in these "selling conditions" and confirmed at payment request. Shipping costs are charged to the Customer, excepted different and previous agreements with RF sales manager.

Notwithstanding previous conditions, RF reserves the right to change shipping method, if shipment type chosen in the order presents objective impossibilities (weight or volume limits etc..).

Refurbished/used products selling conditions

Refurbished/used products are listed in the catalogue and properly indicated by RF. These products are sold by RF after careful tests that guarantee the same functionality as brand new products. Sale of these products is regulated by these "selling conditions", like all other products. Product wear status is described as follows:

A+ The product is in perfect aesthetic conditions like brand new
A The product shows some small wear marks but it is in very good conditions
B The product shows wear marks but it is in good conditions
C The product shows evident signs of wear
D The product is in bad aesthetic conditions

Products check , delay and missing delivery

The Customer has to check packaging and goods when delivered and in case of damaged boxes can refuse the delivery or can conditionally sign, informing immediately RF, otherwise, delivered goods will be considered properly accepted.

In case of loss of the goods by the carrier RF does not assume any responsibility as the goods travel at the risk of the customer, therefore no refunds will be issued.

An optional insurance service is available for the customer, the total amount of the goods will be refunded in case of damage or loss (excluding events of force majeure).

Product information and availability

RF recommends all customers to check, where available, technical parameters and documentation of products before purchase.

DATASHEET: for some products datasheets are available on the website, for the others we can provide it on request or at least the component pinout, so if interested you are kindly requested to ask it expressly on the order.

Liability limit

All customers are kindly requested to check the goods as soon as they received the shipment, both in terms of quantity and technical features.

In case of delivery not corresponding to the order, RF will provide to replace the goods or refund the amount.

Should the Customer do not check goods at the delivery and before using, he could not claim compensation for damages due to usage of wrong (not correspondent to requested technical features) or faulty supplied products; for example he could not claim for damages such as repair or replacement costs, any kind of intervention, profit loss, travel or temporary transfer, extra costs, etc...

Currency

Prices of products are expressed in euro (€) and all payments have to be made in euro (€), RF provides an exchange rate service in order to facilitate the understanding of prices. RF declines any and all responsibilities and does not guarantee the correctness of the exchange rates.

Right of withdrawal and refund

The right of withdrawal, as foreseen in the european regulations, can be exercised in whole or in part even without any reason within 14 (fourtheen) working days after receipt of goods. The return of goods will be possible just after written comunication and with the agreement of RF, the indications and procedure for replacement/refund will be provided after RF consent.

To retun the goods the Customer has to contact our Customer Care Service at +39 02 99489276 or write from the online contact form. Returned goods without a previous written agreement with RF will be not accepted.

All returned goods has to be sent possibly in the original package, shall not be damaged or have signs of wear. All products have to be shipped to RF at Client's care, expenses and risk (excepted for mistake not made by the Customer). The address for the shipment is: R.F. Elettronica di Rota F. - via Dante, 5 - 20030 - Senago (MI) - Italy.

RF reserves the right to apply restricted conditions of withdrawal or refund to some particular products or to consider those excluded from the withdrawal/refund right, such as for products developed on specific request (for example for cable assemplies or special developed products).

RF will check the conditions of goods once received and will contact the Customer for the refund or replacement procedure, in any case the shipment costs will be deducted from the refund.

Order cancellation and modification

It is possible to change/cancel an order if it is not already shipped. Otherwise modifies, additions or corrections will not be allowed.

RF reserves the right not to maintain commercial relationship with Customer and reserves also the possibility to delete any order upon communication to the Customer.

Force majeure

If RF supply activity would be obstructed by force majeure, accidental events or impossibility to access to some service or materials, RF could delay orders delivery and in this case will inform the Customer that could totally or partially cancel the order. In the cases listed above, RF is not responsible.

Privacy policy

Personal information are stored by manual or automated intruments that guarantee security and privacy of data. Personal information are used within the normal commercial activity exclusively aimed to manage relationship with Customer and not yielded or communicated in any case to third parties for purposes other than described, Customer can at any time view, modify or ask for deletion of his information.

R.F. Elettronica di Rota Franco is the holder of personal data tratment, the head office address is via A. Grandi, 5 - 20030 Senago (MI) Italy.

Web site terms of use

RF web site access and usage is allowed according to following terms and conditions.

This terms can be changed at any time by RF without any notice; so they have to be checked regularly by Customer. Keep using this web site is considered as acceptance of this terms.

The not or delayed exercise of RF rights based on these terms of use do not in any way affect the right of RF to enforce them.

Copyright

All web site contents including texts, images and layouts are property of RF but can be used for personal or commercial purposes only after request to RF, in any case no modifications are allowed to these contents. All rights are reserved.

Liability exclusion

RF disclaims any liability for damages (direct, indirect or consequential) and responsibility arising from access or usage of information contained on this web site or accessible through the web site.

RF does not agree or endorse the content of third party web sites and does not assume any responsibility in relation to their content.

RF does not guarantee that functionalities, materials and information available on this web site will be not interrupted or error free, that defects will be corrected. The user of the web site is in any case required to implement procedures and systems to check for viruses (including anti-virus and other security systems) sufficient to ensure particular requirements for safety and accuracy of data input and output.

Comments policy

On our website you can find a section where our clients can share their opinions on purchased products and/or sale service. In order to make this tool effective and constructive and to prevent the deletion of the comments, they shall follow our guidelines. By entering and using this function you agree to respect the guidelines here below, therefore won't be published and deleted without any further notice:

  1. All comments regarding information requests about current or past orders; to ask for support on purchased products/orders/ commercial or technical request we invite you to contact our customer care by using our contact form.
  2. All comments containing negative evaluations regarding problem not attributed directly to RF, such as delay in delivery service, parts went broken during the transportation etc...
  3. All comments which content is unlawful, threatening, libelous, defamatory, obscene, pornographic; all those expressions which inspire hate and intolerance against other people for their race, ethnic group, nationality, sex or sexual identity, religion, age or invalidity, included promotion of organizations which support all these kinds of discrimination. Contents which instigate violent of illicit acts.
  4. All comments which infringe the privacy of other users, for example publish personal data like telephone numbers, addresses or email addresses, or links containing malware, phishing, or dangerous contents; contents aimed to remove visibility to other else's opinions (like the publication of similar messages from different accounts or collaborate with other users to this purpose).
  5. All comments containing advertisement or promotional activities (direct or indirect), vote requests, URL with referrer tags or affiliate codes, reward offer or requests (free or discounted products included) in exchange for creation, change or publication of contents.

If your comment was deleted because not in compliance with our line guides, it won’t be possible to create another comment for the same product, even if the opinion is different.
The user is aware to be the only responsible for the published comments and under no circumstances shall the website or whoever connected to it considered responsible for possible damages, direct or indirect, caused by itself or third.
We invite whoever should have the doubt of possible misuses of the service, content manipulation or line guide violation, to inform immediately our customer service using the contact form. We will evaluate it and we will take all appropriate actions.