Frequently Asked Questions
A: No, it is possible to order as “guest” without creating an account; it will be enough to select if individuals or company and insert your data like email, phone and address to proceed with the order.
A: The creation of an account has a lot of benefits for the customer; you haven't to insert every time your data and you can save different addresses to choose during each order; in your private area you can find your order history; you can also save your favorite product lists and access to support tickets; for companies, all invoices will be saved and always available and it is possible to insert your carrier client code to have EX-works shipments; possible communications of service changes such as holiday closure will be also sent to registered customers.
A: You can create an account by clicking on this link. After that you will receive an e-mail with an activation link to click in order to confirm your registration. In this way your account will be activated and you will be able to access your private area and use all functionalities. You can choose between a registration as individual (a fiscal receipt will be issued and minimum order amount is €30,00, tax and shipment costs excluded) or a registration as company (an invoice will be issued and the minimum order amount is €60,00, tax and shipment costs excluded).
R: No you don't, in "My RF" section you can cheange your personal information clicking on "My profile".
R: If you have forgotten your password you can ask for a new one at this link and then click on "Forgot password?". At your next log-in you will be able to change it. Please take not that RF staff cannot view customers' passwords because they are stored encrypted, therefore our customer service cannot provide the password connected to your account.
R: In your “My RF” private area, you can change at any moment your personal information clicking on “My profile”. You can also add and/or delete addresses clicking on “Addresses”.
R: No it isn't, our system doesn't allow to change account type, it will be necessary to register a new account for the desired profile.
R: Our headquarter is open to public at our offices located in Via Nazionale dei Giovi, 45B – 20811 Cesano Maderno under appointment and availability check of the parts. Opening time is form Monday to Friday: 9-12.30/14.30-18.
R: You can purchase using our e-commerce web site, writing an e-mail, by fax or by phone. Incomplete orders will be rejected, besides electronic payments like credit card and PayPal are available only for on-line orders.
R: For the complete list of accepted payment options you can see our selling conditions.
R: For the complete list of available shipment services you can see our selling conditions.
R: Registered customers can check their order status on their private area in "Orders" section. Guest customers can check the order status clicking on track your order entering order number and e-mail. After part shipment the customer will receive an e-mail containing the trackin number.
R: It is possible to modify/cancel an order until the parts are not arranged for courier pick-up, that is until the order is in "pending" status. After that when the order become "in preparation", it will be no more possible to apply any change, in this case the customer will have to wait for the delivery and open a return/refund procedure. You can check our return/refund policy on our selling conditions.
R: You can check our return/refund policy on our selling conditions.
R: Registered business customers can download the commercial invoice directly from their "My RF" private area. Guest buisness customers can request a copy filling our contact form. In any case a copy of the invoice is sent by e-mail and a hard copy is also shipped along the parts.